FAQ

We build positive relationships.

"It has been extremely rewarding working at MCMS, helping to deliver support to people in my community, meeting and working with interesting people who enrich my life as I help support theirs."

Rob – MCMS Support Worker

  • Am I eligible to receive support services with MCMS?

    If you are a person of any age with a disability looking for support workers and you have a currently funded NDIS Plan, or are able to pay for services privately, then you are eligible to receive support services with MCMS.

  • Is MCMS registered with the NDIS?

    Yes, My Choice My Support is a registered NDIS provider.

  • I have a disability but I'm not a participant with the NDIS. Can I still have support with MCMS?

    Yes, we offer flexibility regarding private payment for services. Contact us to discuss your

    options.

  • How much will I have to pay for my support services?

    My Choice My Support charges an hourly rate that aligns with the rates set by the National Disability Insurance Agency at the time that your service takes place. Please consult the NDIS price guide for more information.

  • Do I get a say in who my support worker is?

    Yes. MCMS always aims to introduce you to support workers who are well suited and trained to meet your needs and wishes. 


    If you feel that a support worker is not the right fit for you, we will listen to your feedback and introduce you to a different worker. We want you and our workers to have the best experience possible.

  • Is there a minimum shift length?

    Yes. When you book a shift with MCMS, the minimum time is 2 hours. This aligns with the guidelines set by the Social, Community, Home Care and Disability (SCHADS) award.

  • Is there a fee for cancelling shifts at late notice?

    Yes. MCMS will still charge for shifts that are cancelled within 24 hours of the start time of the shift. Support workers are also paid in full for shifts cancelled at late notice.

  • Does MCMS have an on-call service?

    No. At MCMS we have all rosters set up and plans confirmed during business hours. Once people have established connections with their support workers, we encourage direct contact between both parties for any roster changes after hours. 


  • Are MCMS support workers trained?

    Yes. MCMS Support workers are compliant with the NDIS Quality and Safeguards Commission requirements and also the local ACT requirements for Working with Vulnerable People.


    Our workers have access to ongoing essential training, and we are also able to facilitate specialised training for high intensity skills or complex supports as required.

Testimonials

“I had a gap in my support and I was looking for a company that would be flexible and look for the right personalities and traits in workers to meet my needs. I wanted workers who would fit in with me, my home and my dog who is a very important part of my life.


I am really happy with the ladies who support me and it’s working well for me. I feel like I can talk and bond with my workers as a person and not just live my disability.”

Nerida – MCMS participant